Privacy Policy
What personal information we collect, why we need it and the choices you have.
Who we are
SendGram provides the money transfer service on this site and in our apps. [Company name, registered address and data protection contact to be added.]
What we collect and why
| Information | Why we need it |
|---|---|
| Name, email, phone and address | To create and run your account |
| Photo ID and selfie | To verify your identity and prevent fraud |
| Recipient name, bank and account number | To make your transfer and confirm the recipient |
| Transfer and payment details | To process transfers, give refunds and keep records |
| Device and sign-in information | To keep your account secure |
| Messages with us | To help you and improve our service |
Biometric information
Your selfie is used to match you to your ID, and may be used again to confirm it is you, for example when you change device. This is sensitive information, and we handle it with extra care.
Who we share it with
We share information with providers that help us run the service, including identity checks, payments and text messages. Your recipient sees your first name in their updates. We also share information with public authorities when the law requires it. We do not sell your personal information.
How long we keep it
We keep identity and transfer records for at least five years after you stop using SendGram, because anti-money-laundering rules require it. We delete or anonymise other information when we no longer need it.
Your rights
Under UK data protection law you can ask to see your information, correct it, delete it, limit how we use it, object to some uses or move it elsewhere. Some information has to be kept by law even if you ask us to delete it. [How to make a request and how to complain to be added.]